Uber has laid off around 10 percent of its Community Operations team, the division responsible for global customer support across its various businesses, citing a shift towards using artificial intelligence. A company spokesperson said the cuts were made "to simplify operations, strengthen in-person collaboration and continue to embrace AI," and Uber has also told remote workers in the affected team to relocate to hub offices under its return-to-office policy. The move matters because it reflects a broader trend of major companies attributing job losses directly to AI adoption rather than framing them purely as cost-cutting measures.

Megha Yethadka, Uber's vice president of global community operations, told staff in a memo that the organisation had become "too complex and siloed" and that scaling AI use would require a more streamlined structure. Uber previously said it was slowing hiring in this area because of AI, and the company joins others such as Oracle, which cut 21,000 roles in June, Snap, which cut around 1,000 jobs in April, and Meta, which reduced its workforce by 10 percent (8,000 roles) while reassigning 7,000 staff to AI-focused teams.