An Australian mother from Sydney has accused Jetstar of repeatedly failing to seat her young children beside her on flights, despite booking and paying for tickets together as a family. Bianca says the airline has assigned her children seats several rows away from her on multiple occasions, leaving her unable to properly supervise or comfort them during flights, which she describes as distressing for both her and her kids.

She claims she has raised the issue with Jetstar directly but felt the airline's response was inadequate given the recurring nature of the problem. The case has renewed scrutiny of airlines' seating policies for families, particularly low-cost carriers that often charge extra for seat selection, prompting debate over whether children should be guaranteed seats next to a parent or guardian as standard rather than as a paid add-on.