One in seven Royal Mail first-class deliveries don’t arrive on time – despite them scrapping second-class post on Saturdays
Royal Mail's first-class post is failing to meet its own delivery promises, with one in seven letters and parcels arriving late, according to new figures. The finding is striking given that Royal Mail has scrapped second-class deliveries on Saturdays specifically in order to prioritise resources for getting first-class post delivered on time.
The scale of missed targets raises questions about whether the Saturday change has actually improved reliability for customers paying the premium first-class rate, which promises next-day delivery. The article does not provide further breakdown of the data beyond the headline figure of one in seven first-class items being late.
- One in seven Royal Mail first-class items arrive late.
- This is despite scrapping Saturday second-class deliveries to help.
- Raises doubts over whether the change improved reliability.