# Apple reportedly plans sealed-box diagnostics for returned iPhones

- URL: https://talkfuse.com/story/apple-will-reportedly-run-diagnostics-on-returned-iphones-without-opening-the-packaging/
- Published: 2026-10-26T13:15:09+00:00
- Updated: 2026-10-26T13:33:51+00:00
- Original publisher: Engadget
- Original article: https://www.engadget.com/2296630/apple-will-reportedly-run-diagnostics-on-returned-iphones-without-opening-the-packaging/
- Topics: Gadgets, Geopolitics, Politics, Technology

## Key points

- Presto could diagnose returned iPhones through sealed boxes.
- The checks aim to help detect theft and faulty devices.
- Unopened phones could return to inventory faster.

## Summary

Apple is reportedly adapting its Presto machines to check returned iPhones while their boxes remain sealed. The system could help staff detect missing or faulty devices without opening packaging, reducing unnecessary returns to the warehouse and allowing eligible phones to go back into stock more quickly.

Retail staff currently open sealed return boxes to confirm the iPhone works, partly to guard against theft or tampering. Once opened, a phone cannot be sold as new and may need re-boxing. Apple already uses Presto to update iPhones before sale; the report says the company plans to repurpose it for diagnostics, though the article gives no rollout date or performance figures.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.