# Telstra fault sends distressing phantom call alerts to customers

- URL: https://talkfuse.com/story/aussie-woman-shocked-to-receive-a-missed-call-from-her-dead-father/
- Published: 2026-11-05T02:36:53+00:00
- Updated: 2026-11-05T02:47:42+00:00
- Original publisher: Daily Mail (publisher lean: Right)
- Original article: https://www.dailymail.com/news/article-16266315/telstra-glitch-missed-calls.html?ns_mchannel=rss&ns_campaign=1490&ito=1490
- Topics: World

## Key points

- A MessageBank fault sent delayed alerts to thousands of Telstra customers.
- Some alerts appeared to come from deceased relatives.
- Telstra says the fault is fixed and services were not hacked.

## Summary

A Telstra MessageBank fault sent thousands of customers delayed missed-call and voicemail alerts, including alerts apparently from people who had not called. The messages caused confusion and distress, particularly for customers who saw alerts from deceased relatives, and raised fears of a cyber attack.

Telstra said the issue was fixed on Wednesday night and that its systems had not been hacked; it attributed the alerts to a technical fault and launched an investigation. It said Triple Zero calls, voice calls and mobile data were unaffected. The incident follows a nationwide Telstra outage in July that disrupted calls, mobile data and electronic payments for millions of customers.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.