# BA passenger’s dialysis machine damaged and lost in transit

- URL: https://talkfuse.com/story/british-airways-lost-my-fathers-vital-life-saving-machine/
- Published: 2026-11-03T00:00:33+00:00
- Updated: 2026-11-03T00:33:07+00:00
- Original publisher: The Guardian (publisher lean: Left)
- Original article: https://www.theguardian.com/money/2026/nov/03/british-airways-lost-my-fathers-vital-life-saving-machine
- Topics: Business, Culture, Travel, UK, World

## Key points

- BA damaged and lost a passenger’s dialysis machine.
- The family had to find loan equipment and seek hospital monitoring.
- BA apologised and offered £300 in vouchers.

## Summary

A British Airways passenger’s father, who needs nightly dialysis to survive, had his machine damaged and then lost after staff required it to travel in the aircraft hold. The incidents forced the family to find replacement equipment and seek hospital monitoring, raising concerns about how airlines handle essential medical devices.

The machine was returned three days after the return flight, with its case unsealed and internal components disconnected. BA initially failed to respond to the family’s complaint, then apologised after being contacted by a consumer advocate and offered £300 in vouchers; the advocate suggested cash compensation that better reflected the impact.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.