# British Airways sued for more than £50,000 after passenger ‘jostled and knocked’ at Heathrow

- URL: https://talkfuse.com/story/british-airways-sued-for-more-than-50000-after-passenger-jostled-and-knocked-at-heathrow/
- Published: 2026-11-12T05:40:11+00:00
- Updated: 2026-11-12T06:21:19+00:00
- Original publisher: GB News (publisher lean: Right)
- Original article: https://www.gbnews.com/news/british-airways-sued-passenger-heathrow
- Topics: Americas, UK, World

## Key points

- Passenger seeks more than £50,000 from British Airways.
- She says crowding on the steps caused her fall.
- BA disputes the account and blames lost footing.

## Summary

An American passenger is suing British Airways for more than £50,000 after breaking her leg while leaving a plane at Heathrow in March 2023. The case centres on whether crowded, potentially damp steps and a lack of crowd control contributed to her fall, or whether she lost her footing through insufficient care.

Melissa Phillips was travelling from Israel to the US via Heathrow when she says she was jostled on the steps and fell, fracturing her left tibia and fibula. Her lawyer says she needed surgery and continues to experience pain, restricted movement and distress; BA disputes her account and says the steps were not damp and passengers were disembarking normally. The airline has offered £6,987 for medical expenses, and a hearing has yet to take place.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.