# David Jones hits sales record days after entering voluntary administration as the retailer updates its crucial refund policy

- URL: https://talkfuse.com/story/david-jones-hits-sales-record-days-after-entering-voluntary-administration-as-the-retailer-updates-its-crucial-refund-policy/
- Published: 2026-11-09T01:01:49+00:00
- Updated: 2026-11-09T01:19:59+00:00
- Original publisher: Daily Mail (publisher lean: Right)
- Original article: https://www.dailymail.com/news/article-16276699/david-jones-record-sales-administration-refund-gift-card-update.html?ns_mchannel=rss&ns_campaign=1490&ito=1490
- Topics: Government, Politics, Software, Technology, World

## Key points

- David Jones reports record sales and foot traffic after entering administration.
- Refunds are limited, and new gift cards are no longer being sold.
- The retailer remains open, but its future and staff decisions are unresolved.

## Summary

David Jones has recorded its strongest store and online sales and foot traffic after entering voluntary administration and receivership last week. The surge shows strong customer support, while the retailer’s future and the jobs of its 6,000 staff remain uncertain.

The 188-year-old retailer entered administration after failing to pay rent to Scentre Group, which owns Westfield. Customers who bought items before 7 November have 30 days to request a refund or exchange, with an extra five days for online orders; exclusions include gift cards, food, furniture and bedding. Existing gift cards and store credits can still be used at open stores, but no new gift cards are being sold. Receivers say the business remains operational, are replenishing stock with suppliers that have confirmed trading agreements, and will continue reviewing promotions ahead of Black Friday.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.