# Diabetic outraged after airline bans him from boarding with his Great Dane service dog because animal is too big

- URL: https://talkfuse.com/story/diabetic-outraged-after-airline-bans-him-from-boarding-with-his-great-dane-service-dog-because-animal-is-too-big/
- Published: 2026-10-28T15:19:30+00:00
- Updated: 2026-10-28T15:24:56+00:00
- Original publisher: Daily Mail (publisher lean: Right)
- Original article: https://www.dailymail.com/news/article-16245567/Diabetic-outraged-airline-bans-boarding-service-dog.html?ns_mchannel=rss&ns_campaign=1490&ito=1490
- Topics: Americas, Culture, Travel, World

## Key points

- Aeromexico reportedly stopped Rodriguez boarding with his Great Dane service dog.
- Logan helps alert him to potentially dangerous blood sugar changes.
- Rodriguez bought a first-class ticket for another attempt to fly.

## Summary

Matias Rodriguez, who has diabetes, says Aeromexico refused to let him board a flight from Vancouver to Chile with Logan, his Great Dane service dog, because the animal was too large. Logan is trained to detect changes in Rodriguez’s blood sugar and alert him to possible emergencies, so Rodriguez says travelling without him was not an option.

Rodriguez’s friend and translator said he had notified the airport and completed the required paperwork. Although Logan had flown to Vancouver without difficulty, Rodriguez was rebooked for the following day and again told there was no room; he offered to buy three seats together. Staff reportedly said a first-class ticket costing more than $3,300 would be needed, without guaranteeing Logan could board. Aeromexico’s guidance says it has no specific weight limit for service animals and allows larger animals to be assigned a seat by a bulkhead at no charge. Rodriguez has since bought a first-class ticket for 31 October as another attempt to travel.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.