EBay has issued a public apology to David and Ina Steiner as part of the final settlement in their civil lawsuit over a 2019 harassment campaign waged against the couple by former company employees. In its statement, eBay expressed its "deepest apologies", condemned the staff who pleaded guilty to criminal charges, and acknowledged the "unprofessional tone" shown by former executives Devin Wenig, Steve Wymer and Wendy Jones, while stressing that new leadership is now in place. Notably, the settlement includes no confidentiality clause, meaning the Steiners remain free to discuss the case publicly, something their lawyer described as a non-negotiable condition from the outset.

The Steiners, founders of the ecommerce news site EcommerceBytes, will receive more than $46.15 million from eBay, plus $2 million from Wenig, $500,000 from Jones and $50,000 from Wymer, taking the total to roughly $55.7 million; eBay is also donating $6 million to charity, with a further $1 million from Wenig going to a free-speech nonprofit. The harassment campaign, which ran for two months in summer 2019 after the site published unflattering coverage of eBay, escalated from anonymous threatening messages to disturbing deliveries at the couple's home, including a bloody pig mask, live spiders and cockroaches, and a funeral wreath. Speaking to WIRED, Ina Steiner said pursuing the civil case gave the couple access to 68,000 documents they would not otherwise have seen, while David Steiner called the settlement "a relief" though said its full significance would take time to assess.