A coffee shop in Manzanita, Oregon, publicly rebutted a customer's one-star review after she claimed staff had unfairly told her and her "service animal" to wait outside. The customer, identified only as Haley, said in a Google review that an employee had rudely ordered her dog outside and that she was eventually given a refund after an argument. The episode drew wide attention online after Manzanita Coffee Co. hit back with photographic evidence contradicting her account, prompting a broader debate about the misuse of service animal claims in public venues.

The shop said staff only asked the dog to leave after it jumped up and placed its paws on the counter used to serve food and drink, and insisted the customer never mentioned it was a service animal, instead asking staff "how do you know it's not". It said its employee had offered to bring the coffee outside, which was twice declined, before the refund was issued. The business shared the exchange, including a photo of the dog on the counter, on Facebook, where most commenters backed the shop, arguing a properly trained service dog would not behave that way or lack an identifying harness or vest.