Flai’s dealer AI schedules 50,000 monthly appointments amid expansion
Flai says its AI software is now booking 50,000 appointments a month for car dealerships, as the company expands from handling calls to managing more customer interactions. Its growth matters because it reflects rising dealer interest in AI tools that can respond to customers and support sales and service operations.
The startup works with more than 10 of the US’s 50 largest dealer groups and says its revenue has grown 20-fold. It has raised $27 million in a Series A led by Base10 Partners, with backing that includes Toyota’s venture arm and several dealer groups; Flai says its team has grown to about 40 people.
- Flai’s software books 50,000 dealership appointments monthly.
- It says revenue has grown 20-fold.
- The company raised $27 million in Series A funding.
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Flai is a software company that uses artificial intelligence to help car dealerships handle customer interactions and book appointments. When a customer calls or emails looking to schedule a service appointment or enquire about a vehicle, the company's AI can process the enquiry and book the appointment automatically.
Dealerships have adopted such tools because they offer round-the-clock availability and can free up staff to focus on sales and service activities. As vehicle purchasing increasingly involves digital interactions, dealers are investing in technology that manages initial customer contact.
This reflects a broader trend of automating routine customer service across many industries. Investment from established players like Toyota's venture arm suggests these AI systems are becoming an accepted part of dealership operations.
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Originally published by TechCrunch as “Flai’s AI dealership software is booking 50,000 appointments per month”.