Marks & Spencer has reportedly reversed a ban on using tape measures during bra fittings after a dispute involving transgender staff assisting female customers. The change matters because it concerns how the retailer balances fitting-service standards, customer privacy and inclusion policies.

The report says the row centred on whether transgender employees could help women with bra fittings and whether tape measures should be used. No further details about the policy, timing, staff guidance or customer complaints are provided in the supplied text.