# Marvel Rivals’ creative director addresses hate speech controversy and promises ‘we’ve ramped up our disciplinary measures’

- URL: https://talkfuse.com/story/marvel-rivals-creative-director-addresses-hate-speech-controversy-and-promises-weve-ramped-up-our-disciplinary-measures/
- Published: 2026-11-11T17:34:01+00:00
- Updated: 2026-11-11T18:38:11+00:00
- Original publisher: PC Gamer
- Original article: https://www.pcgamer.com/games/third-person-shooter/marvel-rivals-creative-director-addresses-hate-speech-controversy-and-promises-weve-ramped-up-our-disciplinary-measures/
- Topics: Gaming

## Key points

- A reporting-system error replaced the hate-speech option with “Crime”.
- NetEase says it has overhauled penalties for abusive language.
- The most severe offenders can receive a 365-day chat ban.

## Summary

A configuration error in Marvel Rivals’ reporting system removed the “Hate Speech” category during a September update, replacing it with “Crime”. The change was followed by a rise in slurs and abusive language, and damaged trust between developer NetEase and players who felt safeguards were inadequate.

Creative director Guangyun Chen said the error was fixed as soon as it was found, but the controversy prompted a wider overhaul of penalties for abusive language. Since 24 September, the most severe offenders can receive a 365-day chat ban; NetEase also urges players to report toxic behaviour, saying its operations team reviews each report.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.