# Microsoft tosses Teams Live chat into its feature graveyard

- URL: https://talkfuse.com/story/microsoft-tosses-teams-live-chat-into-its-feature-graveyard/
- Published: 2026-08-07T12:39:00+00:00
- Updated: 2026-08-08T15:50:13+00:00
- Original publisher: The Register
- Original article: https://www.theregister.com/applications/2026/08/07/microsoft-tosses-teams-live-chat-into-its-feature-graveyard/5284634
- Topics: Software

## Key points

- Teams Live chat will close on 5 October.
- New setups were blocked on 6 August.
- Microsoft recommends Dynamics 365 and Copilot Studio.

## Summary

Microsoft will retire its Teams Live chat feature on 5 October, around 18 months after it launched, ending a website support tool that routed customer messages into Teams. The move matters because it removes a straightforward customer-service option for smaller Microsoft 365 businesses and signals Microsoft’s shift towards newer, AI-linked engagement products.

Microsoft stopped allowing new Live chat setups on 6 August and has asked customers to remove the website widget before the shutdown; remaining widgets will be hidden afterwards. Existing data and Teams channels will remain accessible, but no new conversations or escalations will be possible; Microsoft is directing users towards Dynamics 365 Contact Center, Live Chat and Copilot Studio tools instead.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.