Microsoft will retire its Teams Live chat feature on 5 October, around 18 months after it launched, ending a website support tool that routed customer messages into Teams. The move matters because it removes a straightforward customer-service option for smaller Microsoft 365 businesses and signals Microsoft’s shift towards newer, AI-linked engagement products.

Microsoft stopped allowing new Live chat setups on 6 August and has asked customers to remove the website widget before the shutdown; remaining widgets will be hidden afterwards. Existing data and Teams channels will remain accessible, but no new conversations or escalations will be possible; Microsoft is directing users towards Dynamics 365 Contact Center, Live Chat and Copilot Studio tools instead.