New EU border system tripling time at passport control, airport boss says
Europe's new Entry Exit System, which collects fingerprints and facial images from non-EU visitors entering the Schengen region, has generated substantial delays at airport borders since its October rollout. At Rome's Fiumicino Airport, processing times for British passengers have increased from seven to twenty minutes, whilst travellers across multiple airports report actual waits exceeding one to two hours. The system requires registration through automated kiosks or with border officers upon arrival, with verification occurring again during departure.
The European Commission maintains that disruption remains limited at most airports, yet airport operators and airlines describe serious implementation challenges. Rome's aviation chief stated that recent technical integration improvements have helped, but acknowledged current service remains below pre-system standards and requires urgent attention. Airlines have cautioned summer travellers about extended delays, whilst border officials attribute queuing problems to equipment failures and processing bottlenecks.
- New EU Entry Exit System has tripled border wait times at affected airports, increasing processing from 7 to 20 minutes with reported 1-2 hour queues in practice
- Airport authorities cite system complexity and technical failures; EU Commission claims disruption is limited to most locations
- Airlines advise summer passengers to prepare for extended delays; airport officials say urgent fixes are needed