Salesforce suffered a global outage on 16 September 2026, leaving customers facing severe delays, intermittent errors and an inability to access some services, just as the company's flagship Dreamforce conference got under way in San Francisco. The timing is particularly awkward, with more than 40,000 attendees expected in person and over 200,000 registered online, while Salesforce's status page confirmed the disruption had spread to hundreds of instances across the USA, Japan, India, the UK, France and Germany. Given its customer base includes major global firms such as Amazon, Walmart, Coca-Cola, Toyota and IBM, the outage had far-reaching effects on businesses relying on the platform.

The disruption was first reported around 0930 BST, with Salesforce later attributing it to requests stalling while waiting on an internal login service that was consuming available server resources. By 1109 BST the company said restarts were no longer being pursued as a fix, and by 1142 BST it identified increased load on a core system component as limiting its capacity to process requests, adding that support case creation was also affected. A fix was being tested on a single instance, with Salesforce planning to roll it out fleetwide once validated, and promising further updates as the situation developed.