# Scammers stole £1,900 from my bank accounts. But Halifax won’t pay its share: SALLY SORTS IT

- URL: https://talkfuse.com/story/scammers-stole-1900-from-my-bank-accounts-but-halifax-wont-pay-its-share-sally-sorts-it/
- Published: 2026-11-11T06:00:02+00:00
- Updated: 2026-11-11T06:36:57+00:00
- Original publisher: Daily Mail (publisher lean: Right)
- Original article: https://www.dailymail.com/money/beatthescammers/article-16282119/Scammers-stole-1-900-bank-accounts-Halifax-wont-pay-share-SALLY-SORTS-IT.html?ns_mchannel=rss&ns_campaign=1490&ito=1490
- Topics: World

## Key points

- A SIM swap let a fraudster access the customer’s accounts.
- Halifax agreed to refund £922 after reviewing the case.
- Wise added £140 for wrongly closing the account.

## Summary

A customer lost money after a fraudster took over their Giffgaff mobile number through a SIM swap and accessed several bank accounts. Halifax initially refused to refund transfers to the customer’s genuine Wise account, but after the journalist intervened, it agreed to repay the remaining losses.

The transfers to Wise totalled £1,866, and Halifax refunded £922 after Wise had offered partial reimbursement. Halifax had also cancelled a fraudulent £3,000 loan and refunded an unauthorised Uber Eats payment. Wise later added £140 after its investigation wrongly closed the customer’s account; Giffgaff declined compensation, saying it had done what it could.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.