# ‘Screwed twice’: The CFPB says it’s looking out for consumers. Its own data tells a different story

- URL: https://talkfuse.com/story/screwed-twice-the-cfpb-says-its-looking-out-for-consumers-its-own-data-tells-a-different-story/
- Published: 2026-11-12T12:00:48+00:00
- Updated: 2026-11-12T12:24:21+00:00
- Original publisher: The Guardian (publisher lean: Left)
- Original article: https://www.theguardian.com/us-news/ng-interactive/2026/nov/12/cfpb-consumer-financial-protection-bureau-consumers
- Topics: Politics

## Key points

- The CFPB dropped cases against major financial firms.
- Complaints against most firms named in those cases rose.
- The bureau has launched two public enforcement actions since Trump took office.

## Summary

The Consumer Financial Protection Bureau (CFPB) has dropped lawsuits against major financial companies under Donald Trump’s administration, while complaints about many of those firms have risen. The pattern raises questions about whether the agency is acting on consumer concerns as it steps back from enforcement.

A Guardian analysis found complaints against the 23 firms named in the dropped cases rose by more than 75% overall in the year after the dismissals; 17 firms saw increases. Complaints against Rocket Mortgage rose by more than 130%, and those against Branch Messenger increased by 315%. Across the CFPB database, published complaints grew from nearly 2.7 million in 2024 to 6.3 million so far this year. The bureau launched nearly 400 enforcement actions between mid-2012 and early 2025, but only two since Trump took office in January 2025.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.