# Sony to close its all-in-one support app in February 2027

- URL: https://talkfuse.com/story/sony-is-ditching-its-cross-product-support-app-for-dedicated-alternatives/
- Published: 2026-11-15T19:45:00+00:00
- Updated: 2026-11-15T20:13:05+00:00
- Original publisher: Engadget
- Original article: https://www.engadget.com/2313842/sony-ditching-cross-product-support-app-good-reason/
- Topics: Gadgets, Software, Technology

## Key points

- Support by Sony ends on 28 February 2027.
- Users will need separate apps for many devices.
- Sony’s website will still provide support resources.

## Summary

Sony will discontinue its Support by Sony app on 28 February 2027, ending a single place to receive firmware alerts, troubleshoot problems and view product updates. The change gives users more direct control through apps designed for specific devices, but people who own several kinds of Sony products may find support less convenient.

After the closure, the app will be removed from the Apple App Store and Google Play, and existing users will see a notice that the service has ended. Sony recommends Sound Connect for supported audio devices, BRAVIA Connect for compatible TVs and soundbars, and Creators’ App for compatible cameras. Some devices need other apps, while Sony’s website will continue to provide manuals, firmware downloads and troubleshooting; the company has not said whether bookmarks will transfer or why it is closing the app.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.