Scotland’s £17m NHS app reaches just 0.5% of adults despite 20% target
Scotland’s £17 million MyCare.Scot NHS app has attracted just over 22,000 downloads, equivalent to about 0.5% of the country’s adult population, despite a government target of 20%. Critics have described the project as an expensive failure and urged ministers to adopt England’s NHS app, which reportedly has much higher usage.
The app, launched nationally in stages, currently provides limited information including users’ Community Health Index number, vaccination history, allergies and address. Users have reported problems registering through the separate ScotAccount system, verifying their identities and logging in, while planned features such as managing appointments, accessing hospital letters and ordering medicines are not yet available; 24,443 people had registered online by late August, compared with 22,206 app downloads since 17 June.
- Scotland’s NHS app has been downloaded by only 0.5% of adults.
- Technical problems and limited features have attracted criticism.
- Opponents want Scotland to adopt England’s established NHS app.
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Originally published by Daily Mail as “Swinney’s bid to modernise NHS services branded ’embarrassing failure’ as less than 1% of Scotland’s adults use SNP’s £17m health app”.