# Telstra apologises for delayed missed-call alerts as MessageBank issue investigated

- URL: https://talkfuse.com/story/telstra-apologises-after-customers-mystified-by-phantom-missed-call-notifications/
- Published: 2026-11-04T21:10:20+00:00
- Updated: 2026-11-04T21:49:21+00:00
- Original publisher: The Guardian (publisher lean: Left)
- Original article: https://www.theguardian.com/business/2026/nov/05/telstra-customers-false-missed-call-notifications-apology
- Topics: Business, Companies, Software, Technology, World

## Key points

- A MessageBank fault triggered delayed call and voicemail alerts.
- Telstra says the issue has been fixed and is under investigation.
- Voice calls, mobile data and Triple Zero were unaffected.

## Summary

Thousands of Telstra customers received delayed missed call and voicemail notifications, sometimes days after the calls were supposedly made. The company apologised for the confusion after tracing the problem to its MessageBank service and said it had been fixed on Wednesday night.

Telstra is still investigating the technical cause, but said the issue was not caused by an outside influence or hacking. More than 3,000 people commented on the company’s Facebook page, sharing examples of notifications that appeared to show calls from nearby people or even from their own phones. Telstra said voice calls, mobile data and calls to Triple Zero were unaffected; its network carries 26 million mobile services.

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Summarised by TalkFuse (https://talkfuse.com/). Quote the original publisher for the reporting and link this page for the summary and discussion.