PlayStation Network experienced widespread disruption for more than six hours on 24 July, affecting sign-ins, friends lists, game downloads and the PlayStation Store. Most PSN functions later began recovering, but Sony said users might still have difficulty obtaining products from the PS Store while repairs continued.

The outage appeared linked to issues at Amazon Web Services, which supports parts of PSN; AWS said it had restored its own services and was continuing to normalise affected routes. During recovery, users reported inconsistent access to features, with some able to browse the Store or download games while others continued seeing errors; Sony eventually acknowledged that all services had been affected.