PlayStation Network suffered widespread disruption for more than six hours on 24 July, affecting log-ins, friends lists, game downloads and the PlayStation Store. Sony later said services were fully restored, although some users may have continued to encounter isolated problems; the incident mattered because it prevented players from accessing key online and purchased-content features.

The outage began with almost all PSN features unavailable and recovery was uneven, with different users seeing different services return at different times. Amazon Web Services was identified as the likely cause, and said it was restoring affected routes and reducing connection errors; by about 6:25pm, users were again able to sign in, see friends and download catalogue games, while Store purchases remained problematic until later.