Wrong identity led TfL to pursue resident over another driver’s Ulez fines
Transport for London (TfL) pursued a person for four unpaid Ulez penalties linked to a car they had never owned, sending bailiffs to their home despite evidence that the vehicle had never been registered to them. The case highlights how mistaken identity and weak checks can lead to serious distress and enforcement against the wrong person.
The person says they have been confused with someone of the same name for more than 25 years and that credit reference agency TransUnion had repeatedly merged the stranger’s credit file with theirs. TfL said a credit search led its enforcement contractor, CDER Group, to identify the wrong person; it has since cancelled enforcement, and CDER paid £500 compensation. TransUnion declined to comment while the Financial Ombudsman Service investigates a complaint.
- TfL pursued the wrong person over four Ulez penalties.
- Credit-file mix-ups contributed to repeated mistaken identity.
- Enforcement was cancelled and CDER paid £500 compensation.
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Originally published by The Guardian as “TfL’s bailiffs are chasing me for a stranger’s unpaid Ulez fines”.