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Roli Has Fallen Apart—and Left Customers Holding the Bag
Roli has entered administration for a second time, leaving customers uncertain about orders, refunds and the future of the company’s music equipment. The UK insolvency process began on 20 October, and the company has not explained its plans to customers.
Users report waiting months or years for products and say they have received no response or refund. Owners also fear that Roli’s instruments could lose functionality over time because they rely on proprietary software and apps, even though the hardware still works.
In short
- Roli is in administration for the second time.
- Customers report missing orders and unanswered refund requests.
- Owners worry proprietary software could limit existing instruments.
Explained simply
Roli is a British music technology company known for electronic instruments, including the Seaboard, a keyboard with a soft surface that lets players bend notes by pressing and sliding their fingers. Its products use the company’s own software and apps, which connect the instruments to music-making tools.
Administration is a UK insolvency process in which appointed specialists take control of a company to assess its finances and decide whether it can be rescued or its assets should be sold. Customers who have paid for orders or are seeking refunds may be affected, while existing owners rely on Roli’s software and services for some features.
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