Revolut freeze blocks couple’s £37,000 house deposit for nearly three weeks

A couple’s £37,000 house deposit became inaccessible after Revolut froze the wife’s account for a “routine security review”, putting their property purchase at risk. The restrictions also disrupted bill payments and raised concerns about their credit records as they prepared to leave their rented home.

Revolut later restored access to the accounts, nearly three weeks after the suspension, and offered the wife £175 as a goodwill payment. The company said regulatory constraints prevented it from explaining the review, and apologised for delays and poor communication. Banks can freeze accounts under anti-money-laundering rules when activity raises concerns; customers who believe they have been treated unfairly can complain to the Financial Ombudsman Service.