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Bridgwater village resident reports receiving letters just twice in three months
A resident of a village near Bridgwater says Royal Mail delivered letters only twice in the three months after they moved, leaving important post delayed. The account raises concerns about access to bills, banking correspondence and overdue NHS test results, as well as claims that parcels are being prioritised over letters.
Royal Mail denies suspending or reducing deliveries, but says resourcing pressures meant some rounds were not completed in September. It says time-sensitive items are prioritised during exceptionally busy periods and that extra staff, training and oversight have improved service recently. The communications regulator is investigating claims from whistleblowers and unions that parcels are being favoured; local MP Ashley Fox raised residents’ reports of delays in Parliament in August.
In short
- A Bridgwater resident reports just two letter deliveries in three months.
- Delayed post included bills, a bank card and a cancer test letter.
- Royal Mail denies cutting deliveries as a regulator investigates prioritisation claims.
Read the full article at the source →
Originally published by The Guardian as “Why has Royal Mail only delivered letters twice in three months?”.