United Airlines bars unauthorised AI agents from booking flights or changing reservations

United Airlines will restrict unauthorised third-party AI assistants from booking flights or managing reservations through its digital platforms and other travel channels. It says the restrictions are intended to protect customers’ accounts and comply with federal aviation rules that require people to complete certain steps themselves.

The airline warns that sharing account credentials with AI tools could expose sensitive information or lead to unintended purchases, account changes or use of MileagePlus miles. It also cites check-in rules requiring a human to confirm that checked bags contain no prohibited substances. United plans to update its booking, ticketing and distribution policies; its move follows a recent warning from Bank of America against sharing passwords with AI assistants.