Chesky says AI agents need reliable software infrastructure for travel apps

Airbnb chief executive Brian Chesky says AI agents will need reliable software infrastructure, and that Airbnb is working to make its service more compatible with them. The company has introduced AI-powered search, but Chesky argues that chat alone is poorly suited to browsing and shopping, particularly when travel planning is part of the enjoyment.

He expects future interfaces to combine predictable, designed screens with ones generated by AI, while retaining experiences tailored to each service. Airbnb also wants to explore “multiplayer” AI over the next three to six months, allowing groups to plan trips together. Chesky said agents could help bring customers to Airbnb, but did not expect every app to become a simple data layer behind one universal interface.