Viral complaint over allegedly mishandled vintage camera draws millions of views

Photographer Kai George says a Los Angeles repair shop mishandled her grandmother’s vintage Rolleiflex camera, raising concerns that parts were swapped while it was being restored. Her viral videos have drawn millions of views and prompted negative reviews of the business, making the dispute a reminder of how online complaints can quickly affect a shop’s reputation.

George had agreed to pay $450 for a mirror replacement and a clean, lubricate and adjust service. She says the returned camera had dents, scratches and a different serial number; the shop employee later acknowledged that some components had been mixed up and apologised for dismissing her concerns. George collected the camera without charge, but says the matter is not resolved and has taken it elsewhere for evaluation.