Sony argues that, as PlayStation moves towards ending physical-game production in 2028, it must significantly improve the PS Store to make an all-digital future more acceptable to customers.

– Introduce a meaningful refund policy, potentially allowing limited play time before a refund.
– Let users lend, transfer, trade or resell digital game licences.
– Repair and expand the wishlist, including console access, prices and useful alerts.
– Improve discovery tools so customers can more easily find relevant games.
– Reduce poor-quality or unnecessary content cluttering the storefront.