Microsoft allows users to request refunds for eligible Xbox digital games, apps, add-ons and certain subscriptions through its online support system. Eligibility is assessed case by case, so an accidental purchase does not guarantee repayment; an approved game refund also removes access to that product.

Game refunds are typically considered within 14 days if there has not been significant playtime, although requests may be submitted within 90 days and Microsoft does not define the playtime threshold. Subscription refunds can be available within 30 days in specified circumstances, generally with a one-time limit per account and subscription product; requests may take up to 72 hours to process, followed by three to five business days for payment.