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Microsoft investigates regional outages affecting Outlook, Teams and SharePoint
Developing story first seen 2 hours ago
Microsoft says it is investigating elevated infrastructure load across several regions, which is causing connectivity problems for multiple Microsoft 365 services. The regional scope helps explain why users could face disruption across work and communication tools, while some were also unable to access the service status page.
Potentially affected services include Exchange Online, Teams, SharePoint Online, Microsoft 365 Copilot and Defender XDR. Microsoft said it was restarting and repairing parts of the infrastructure, checking whether an increase in a specific type of service traffic was adding to the load, and considering redirecting traffic to other infrastructure; reports indicated both business and individual users were affected.
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In short
- Microsoft is investigating elevated load across multiple regions.
- Several Microsoft 365 services have connectivity problems.
- The company is repairing infrastructure and considering traffic redirection.
How this story developed
- 9 minutes ago Users’ reports of trouble accessing Outlook email added a specific symptom to the wider Microsoft 365 disruption, which continued to affect business and individual users.
- 18 minutes ago Microsoft attributed connectivity problems across Exchange Online, Teams, SharePoint Online, Microsoft 365 Copilot and Defender XDR to elevated infrastructure load in several regions, and said it was repairing affected systems.
Explained simply
Microsoft 365 is a group of online services from Microsoft, including Outlook for email, Teams for meetings and chat, and SharePoint for storing and sharing work files. These services are used by businesses, public organisations and individuals, often as part of everyday work.
Microsoft runs the systems behind these services across data centres in different regions. When parts of that infrastructure have problems or face unusually heavy demand, people may find several services slow or unavailable at once, and may also struggle to reach the page that reports service status.
The disruption matters because many organisations rely on these tools to communicate and access documents. Microsoft investigates and manages the systems, while customers depend on the company’s updates to understand which services they can use.
Coverage · 2 sources
Read the full article at the source →
Originally published by Engadget as “Multiple Microsoft 365 services are experiencing an outage”.