Former Nationwide cashier ordered to repay £12,630 stolen from vulnerable customers
A former Nationwide cashier has been ordered to repay £12,630 after stealing money from five elderly or vulnerable customers to fund an expensive lifestyle. The case highlights how colleagues’ suspicions about her holiday posts led to an internal investigation and exposed repeated fraud.
Kelly Kershaw, 54, admitted five fraud offences committed at the Caernarfon branch in 2023 and 2024, where she had worked for 17 years. She stole £8,605 through false withdrawals and forged signatures; Nationwide reimbursed customers £12,630. After receiving a 16-month prison sentence in May, she was told to repay £12,630 within three months or face five more months in prison.
- A former cashier stole £8,605 from five vulnerable customers.
- Nationwide reimbursed customers £12,630.
- Kershaw must repay that amount or face more jail time.
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Nationwide is a financial institution where millions of people save and manage their money. Staff at its branches handle customers' cash and personal details, a position that requires trust and responsibility.
A cashier at the Caernarfon branch exploited her position by stealing from five elderly or vulnerable customers between 2023 and 2024. She used false withdrawal forms and forged signatures to steal over £8,600 from their accounts to fund an expensive lifestyle.
The case illustrates how vulnerable people can be targeted by those with direct access to their finances. It also shows how banks detect fraud through employee vigilance, in this case when colleagues noticed irregularities that seemed inconsistent with the person's salary.
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Originally published by Daily Mail as “Nationwide cashier forced to repay more than £12,000 she stole from elderly and vulnerable customers after being caught out by Facebook pictures of her lavish holidays”.