A Samsung firmware update left some Bespoke AI smart fridges in South Korea unusable, with affected appliances losing power, freezing on an update message or appearing offline in the SmartThings app. The incident matters because many owners reportedly lost refrigerated food just before Chuseok, a major holiday, while some faced delays in getting repairs.

Most reports involve four-door models made from 2024 onwards, including fridges owned for less than a year. Samsung halted the update on 23 September and said service centres were taking emergency action, with some repairs expected by 24 September; however, the company has not disclosed the number of affected units or explained how it will prevent similar failures.