Scammers stole £1,900 from my bank accounts. But Halifax won’t pay its share: SALLY SORTS IT

A customer lost money after a fraudster took over their Giffgaff mobile number through a SIM swap and accessed several bank accounts. Halifax initially refused to refund transfers to the customer’s genuine Wise account, but after the journalist intervened, it agreed to repay the remaining losses.

The transfers to Wise totalled £1,866, and Halifax refunded £922 after Wise had offered partial reimbursement. Halifax had also cancelled a fraudulent £3,000 loan and refunded an unauthorised Uber Eats payment. Wise later added £140 after its investigation wrongly closed the customer’s account; Giffgaff declined compensation, saying it had done what it could.