SIA defends new business class seats following public outcry, says colours, materials and finishes ‘carefully selected’

Singapore Airlines has defended the grey-and-yellow colour scheme of its newly unveiled business class seats after critics compared their appearance to dental chairs and gaming chairs. The response highlights a gap between the airline’s intended contemporary design and some travellers’ expectations of a premium cabin.

SIA said the colours, materials and finishes were carefully chosen, and pointed to features including full-grain leather, sliding privacy doors, a full-flat bed and improved ergonomics. The seats were developed with Recaro and Designworks; the wider cabin upgrade across all four classes represents an investment of more than S$2 billion. SIA said it would continue monitoring feedback and use operational insights to refine the customer experience.