A Guardian Money reader booked and paid for three summer holiday gymnastics sessions for her daughter in November, but The Gymnastics Academy later switched the venue to a harder-to-reach site and changed one of the dates without warning her in advance. When she requested a refund because the new arrangements were unsuitable, the company refused, citing its booking terms, even after acknowledging the changes had caused "frustration and inconvenience".

Consumer expert Gary Rycroft said a term barring refunds when a firm unilaterally changes fundamental details such as date or venue may be unlawful under the Consumer Rights Act 2025, since such clauses can be unfair even if included in the contract. The Gymnastics Academy, via lawyers, disputed the reader's account as "untrue, inaccurate and ultimately misleading", claiming she had contracted with a separate, unnamed legal entity that owned the closed venue and whose terms permitted such changes; it also said its terms had been vetted through a Primary Authority Partnership with Trading Standards. The reader ultimately recovered her money via a debit card chargeback through her bank, though she was left arranging and paying for alternative childcare at short notice for three working days.