Ticketek appoints debt specialists as it desperately tries to save the struggling business – here’s how consumer law can protect your ticket purchases

Ticketek’s owner, Ticketek Entertainment Group (TEG), has appointed two debt specialists to its board after years of losses and the loss of major venue contracts. The move and a reported emergency loan point to serious financial pressure at the ticketing group, although it says it is pursuing growth and continues to sell tickets.

TEG reported losses of A$97 million in 2024 and A$160 million in 2025, and reportedly has more than A$1 billion in debt, with an average interest rate of 9.32 per cent. Owner Silver Lake sought a US$52.5 million emergency loan; the new directors are AlixPartners managing director Matt Hinds and former Goldman Sachs banker Steven Sher. Australia’s consumer regulator says customers who paid by credit card may ask their bank for a chargeback if they do not receive what they paid for, after first trying to resolve the issue with the seller.