Uber’s product chief on hotels, robotaxis, and why the company doesn’t want to be “everything for everyone”
Uber's chief product officer, Sachin Kansal, has outlined the company's push into new areas beyond ride-hailing and delivery, including hotel bookings, "shop for me" concierge tools, boat rentals, driver debit cards, and a new autonomous-vehicle data unit called AV Labs. The interview reveals how Uber is positioning itself amid competition from robotaxi rivals such as Waymo, while stopping short of committing to becoming a full "everything app" in the mould of Asian super-apps like Grab.
Kansal said travel is now the "third leg of the stool" after rides and eats, noting that 1.5 billion trips a year happen outside users' home cities, which prompted the Expedia-powered hotel partnership. He also discussed early-stage financial services, including the Uber Pro debit card for drivers and couriers, emerging merchant products, and an Uber credits membership scheme offering 10% cash back on hotel bookings. AV Labs, launched six months ago, deploys sensor-equipped vehicles separate from Uber's regular driver fleet to gather driving data, a move Uber frames as strengthening ties with autonomous vehicle partners but which also serves as a hedge against rivals it both competes with and invests in.
- Uber expands into hotels, boat rentals and shopping via app features
- New AV Labs unit gathers driving data, hedging against Waymo rivalry
- Uber tests financial products like driver debit cards, credits, cash back
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