Valve has replaced a Steam Machine console for a UK Reddit user free of charge after the device was stolen from their doorstep by so-called "porch pirates" following delivery. The gesture meant the customer avoided having to pay again for the hardware, saving them roughly £1,000, and highlights Valve's willingness to step in for customers hit by delivery theft rather than leaving them to chase couriers or insurers.

The case, shared on Reddit, involved a Steam Machine — Valve's gaming console/PC hardware — being taken by thieves shortly after it arrived, a increasingly common problem for high-value online orders left unattended at the door. Valve's decision to issue a free replacement, rather than requiring the buyer to pursue a refund or replacement through the retailer or delivery company, was welcomed by the redditor as a costly problem resolved with minimal hassle.