Insurance claims adjusters have emerged as the most vocal critics of artificial intelligence among American workers, according to research from Glassdoor. The job-review site found that 98 percent of claims adjusters who mention AI in their posts do so critically, with many describing frustration at being forced to use error-prone tools that create extra work rather than reducing it. Adjusters report having to fix AI-driven mistakes, such as misclassified claims and hallucinated details in claims summaries, often bearing the anger of policyholders when things go wrong. The trend coincides with a sharp contraction in the profession, raising concerns that AI is displacing jobs rather than simply assisting them.

US Bureau of Labor Statistics figures show employment in the sector fell 21 percent between May 2025 and May 2026, while entry-level postings have dropped 50 percent since 2025. Insurers and AI startups such as Liberate, Pace and Lemonade have increasingly automated tasks including initial claim filing, damage assessment from photos, and medical record summarisation; Lemonade's chatbot reportedly handled 96 percent of initial reports and automation covered around 55 percent of claims by the end of last year. While some firms, such as State Farm, insist human judgement remains essential alongside AI, adjusters like Ahmad Jackson describe quitting jobs after AI errors increased their workload, fuelling fears that they are effectively training the systems set to replace them.