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OpenAI is a company that develops artificial intelligence technology, most notably ChatGPT, a widely used AI chatbot that millions of people use daily for writing, research, and completing tasks. The company provides access to its AI models through platforms and services that businesses and individuals around the world rely on.

When OpenAI's services experience outages, they affect not just the company's direct users but also countless businesses that have built applications and workflows on top of OpenAI's technology. Even brief service interruptions can disrupt productivity and highlight how dependent many organisations have become on a single company's infrastructure.

As artificial intelligence tools have become increasingly central to daily work and business operations, the reliability of major AI providers has become an important consideration for users and companies alike. Incidents like this demonstrate both the widespread adoption of these services and the stakes involved when they become unavailable.