Microsoft veteran Raymond Chen has recounted a memorable support call involving a customer attempting to build a Van Halen fan website using FrontPage. The caller, experiencing problems with a Java applet meant to play music, became increasingly intoxicated during the call and ultimately demanded to speak to Bill Gates, despite warnings from the support representative.

FrontPage was released by Microsoft in 1996 after acquiring Vermeer Technologies, and the faulty Java applet issue was not actually a FrontPage-related problem. Throughout the increasingly tense call, the support representative could hear ice clinking in the caller's glass as they grew more frustrated and aggressive. After being warned about profanity, the caller continued to swear and demand an audience with Gates, though the outcome of this request and whether the applet was ever fixed remain unknown.