Apple investigates screen faults reported by some foldable iPhone Duo owners
Owners of Apple’s new foldable iPhone Duo have reported screen cracks and display faults since it went on sale globally on Friday. Apple says a small number of devices are affected and has advised customers with display problems to contact AppleCare for a replacement; the reports raise questions about the durability of the company’s first foldable handset.
One Australian user said their screen failed within six hours, and another described a cracking noise followed by a similar fault; comparable reports have emerged from the US and India. The Guardian could not verify the first user’s account, and analysts say there are too few cases to judge whether the issue is widespread. The Duo starts at $1,999 (£1,499), has reportedly sold out, and further shipments are not expected until January.
In short
- Some iPhone Duo owners report cracked or malfunctioning screens.
- Apple says a small number of units are affected.
- Analysts say it is too early to assess the scale.
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The case for
Early reports of screen faults in a newly launched foldable phone warrant scrutiny, particularly given its high price and the importance of a reliable display. Even if only a small number of devices are affected, prompt investigation and replacements can help customers and establish whether the design or manufacturing needs attention.
The case against
A few reports so soon after launch do not show that the fault is widespread or reflects a broader durability problem, especially when some accounts remain unverified. Apple says the number affected is small and is directing customers with display problems to AppleCare, while more evidence is needed to assess the phone’s reliability overall.
Explained simply
Foldable phones use a flexible screen that bends around a hinge, allowing a larger display to fold into a smaller device. Apple’s iPhone Duo is the company’s first phone of this kind, placing it in a market where durability is a key consideration because the screen must withstand repeated folding.
Apple makes the phone and offers customer support through AppleCare. Reports of display trouble can matter to buyers weighing the Duo’s high price and to Apple as it enters the foldable-phone market, though early reports alone do not show how common a fault may be.
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Originally published by The Guardian as “iPhone Duo owners report cracks in Apple’s first foldable handset”.