Former worker says David Jones lost its appeal as administration threatens 6,000 jobs

Former David Jones employee Jeremy Franco says the department store’s in-store experience declined over time, as live music and private VIP shopping gave way to a broader, less distinctive offer. His account comes as the 188-year-old retailer enters voluntary administration, putting its future and that of 6,000 staff in doubt.

Franco said suburban stores were neglected while the retailer prioritised flagship locations, and described strict rules including a ban on staff using the front entrance, even for short breaks. He also recalled locked fitting rooms and city-based, full-day register training. David Jones reportedly failed to pay rent to Westfield, and dozens of stores, mostly in Westfield centres, are expected to close before Christmas.