Google Cloud’s London zones takes a nap, multiple services disrupted

A failure in Google Cloud’s London zone europe-west2-b disrupted several cloud services from 0608 UTC on 20 October, with no recovery time initially available. The incident affected customers and services across Western Europe, including banks, delivery firms and other businesses that rely on Google Cloud.

Google listed BigQuery Data Transfer Service, Cloud Filestore, Cloud Run, App Engine, NetApp Volumes, Google Kubernetes Engine and Managed Service for Apache Kafka among the affected services; Studio was not impacted. Lloyds, HSBC, Royal Mail, Rightmove, DPD, BT, Cloudflare, Screwfix and Revolut were reported as affected. Revolut said customers’ money and data were safe, while Google advised that customers might move affected workloads to another location if feasible.