HPE chief predicts AI will resolve all network tickets within three years
HPE's networking head Rami Rahim has predicted that artificial intelligence will handle all network trouble tickets without human intervention within two to three years. Currently, between 70 and 80 per cent of tickets already require no human involvement, he said. The company is rolling out what it calls "self-driving networks" – AI-assisted monitoring and automated problem-solving – across its hybrid cloud portfolio as part of the broader AIOps field.
Rahim suggested that network administrators should trust AI automation in the same way they have trusted increasingly sophisticated vehicle features, from automatic transmissions to cruise control and self-driving capabilities. He identified Wi-Fi performance complaints as the most common trouble ticket in typical enterprises and said AI would diagnose and fix such issues faster than humans. The prediction comes as HPE, which completed its acquisition of Juniper Networks in July 2025, looks to manage networks increasingly dominated by artificial intelligence agents, which will generate vastly more traffic than human users alone.
- HPE predicts all network trouble tickets will be AI-handled within three years.
- 70 to 80 per cent already don't require any human intervention today.
- Rising AI agents mean automated network management is increasingly essential.
New here? Start with this
Network trouble tickets are support requests filed when something goes wrong with a company's computer systems or internet connection. Most large organisations currently find that the majority of these issues – typically 70 to 80 per cent – fix themselves through automatic systems without anyone having to intervene. However, some tickets still require a human network administrator to diagnose and resolve the problem.
Hewlett Packard Enterprise (HPE), a major technology company, is expanding systems that use artificial intelligence to monitor networks and fix problems automatically, which it calls "self-driving networks". One of the company's executives has predicted that within two to three years, artificial intelligence will handle all network tickets without any human involvement. This reflects a broader industry push towards automating routine IT operations work.
The development matters because companies increasingly depend on networks, and faster problem-solving means less operational downtime. HPE recently acquired Juniper Networks to strengthen its position in this market. As artificial intelligence systems become more widely used in business, they generate significantly more network traffic than human users alone, making automated solutions increasingly necessary to keep networks running smoothly.
Both sides, in good faith
The strongest fair case each way — we don't pick a winner.
The case for
Network administration is fundamentally rule-based problem-solving where AI naturally excels. With 70–80 per cent of tickets already requiring no human intervention and AI capabilities accelerating, reaching full automation within three years is credible. Network faults typically present identifiable patterns that machine learning can diagnose and resolve faster than humans, and as networks become dominated by AI agents rather than human users, they become more predictable and thus more susceptible to complete automation.
The case against
Enterprise networks are extraordinarily complex, and the remaining 20–30 per cent of human-handled tickets often involve novel failure combinations, business judgement about priorities and risk tolerance, and creative problem-solving beyond pattern recognition. Full automation of every conceivable scenario may require capabilities beyond narrow task learning, and there are legitimate concerns about reliability in critical infrastructure where AI errors prove costly. HPE also has clear financial incentives to overstate near-term capabilities following its Juniper acquisition, making scepticism about the three-year timeline reasonable.
Read the full article at the source →
Originally published by The Register as “HPE’s networking boss says AI will handle all trouble tickets without humans in two years”.